FAQsOrders and paymentsArticle

What are the additional order statuses and how can I use them?

The additional statuses allow you to define new custom statuses for your orders and can be used in association with the default statuses available in the system.
You can assign an additional status to an order during order processing.

There are 2 main types of default order statuses:

- shipping status, that refers to the status of the order shipping process;
- payment status, that reflects the status of the payment associated with a certain order.

You can extend each default order status with an additional status, containing multiple values.

E.g.The Order in processing status can be extended by creating the following additional status:

- Additional status name: Processing status;
- Additional status values: Products selected from warehouse; Invoice printed; Invoice and products packed.

Based on the example outlined above, when an order is set to the In processing status, you can also apply these additional status values: Products selected from warehouse; Invoice printed; Invoice and products packed.

You can assign the additional statuses from the Order confirmation overlayer window, that is displayed when you select an action from the orders listing page.

Please note that the additional statuses that extend the Awaiting order default status must be assigned from the Edit order page.

Listed in: Orders and payments